Shipping policy
Thank you for shopping with Sovorio. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 2–3 business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Estimated Delivery Times
Delivery estimates begin after your order has been shipped.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–15 business days |
| Europe | 7–15 business days |
| Asia | 7–15 business days |
| Central & South America | 7–15 business days |
| Australia & New Zealand | 15–25 business days |
| Africa | 15–30 business days |
Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 5 business days for tracking information to become available after receiving your shipping confirmation. If tracking has not updated after this period, please contact us and we'll be happy to assist you.
Order Changes & Cancellations
Because we begin processing orders shortly after they are placed, orders cannot be changed or cancelled once they have been submitted.
If you need to return an item after delivery, please refer to our Refund Policy for eligibility and instructions.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Sovorio is not responsible for orders delivered to an incorrect address provided by the customer at checkout. If an error was made by Sovorio, we will replace or reship the order at no additional cost.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package appears to be lost, significantly delayed, or marked as delivered but has not been received, please contact us. We will work with the carrier to investigate and help resolve the issue whenever possible.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Sovorio LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: hello@sovorio.com